FAQ's

FREQUENTLY ASKED QUESTIONS

 

CLEANING QUESTIONS

  • CARTRIDGES

How many times can a cartridge filter be cleaned?

This depends on the type of media, the handling of the filter, and abrasiveness of the particles.  Paper filters can usually be cleaned up to 3 times, where a polyester media filter can be cleaned up to 10 times – and in some cases more.  We have more filters rejected from poor handling and dropping the filter from collector level than any other single reason.  Thus, education of maintenance personnel will reduce the percentage of rejects.

How do you know if we can clean your specific product?

Please send a free sample in and we can prove this to you.

By sending your filter in for a “Test Cleaning” our staff will:

  • Evaluate the filter for application.
  • Develop a “SOP” to cleaning of the filter.
  • Test clan the filter using the “SOP” methodology.
  • Adapt or tweak the “SOP” (Time, solutions, methods).
  • Determine pricing to clean the filter (based on “SOP”).
  • Return the filter to you for your evaluation (put the filter “in your hands” for evaluation, and testing of our cleaning process).

Is there a charge for rejects?

FilterPro Does not charge for rejects when the percentage is under 10% of the order.     We do not want you to pay for shipping of non-cleanable filters.   We are not set up as a disposal site for spent filters.   Our “TDR” and no-cost testing helps to prevent sending in failed filters for cleaning.  .

What do I do if there is a reject when cleaning?

When you send your filters in for cleaning let us know your requirements.  Would you like for us to call you to discuss results?  Or, would you simply want us to replace any rejects?

  • BAG FILTERS

How many times can I clean a bag filter?

This largely depends on number of factors including: material, the abrasiveness of the dust particulate, temperature of the process and others.  Plain or singed polyester materials can be cleaned up to 6 times safely.  Media with coatings, or PTFE films applied should only be cleaned and re-used up to 3 times.  Please call us to discuss if your plant uses specialty media such as Ryton, P84, or Arimid ( Nomex®)

Can I have the dirty bag filters dry cleaned?

Yes.h is is possible, but not advisable, as the process and chemicals are not set up for cleaning the various types of impurities coming from your filters. FilterPro is suited and has specifically worked on all sorts of materials and particle removal so we understand the needs of your product.

Some other disadvantages:

  • They are not set up to handle the amount of solid waste generated.
  • They do not utilize the correct solutions.
  • Many times the filter will shrink in the cleaning and/or drying process.
  • They do not understand filtration.
  • They do not inspect filters for failures
  • They do not test filters for conformance to specifications,
  • They do not keep records on each cleaning for governing authorities.

How will I know if FilterPro can clean my specific product?

Please send a free sample in and we can prove this to you.

By sending your filter in for a “Test Cleaning” our staff will:

  • Evaluate the filter for application.
  • Develop a “SOP” to cleaning of the filter.
  • Test clan the filter using the “SOP” methodology.
  • Adapt or tweak the “SOP” (Time, solutions, methods).
  • Determine pricing to clean the filter (based on “SOP”).
  • Return the filter to you for your evaluation (put the filter “in your hands” for evaluation, and testing of our cleaning process).

Do you repair bag filters?

Yes. We do this on site.

Can I clean my own filter?

We always tell people that if you can do this yourself and get results you are happy with, then by all means clean the filter yourself.  Companies that clean their own filters are on a “learning journey” (learn the hard way). Ultimately, they send in their filters for professional cleaning and realize how much more filter life is gained by our process.

Is there a charge for rejects?

FilterPro Does not charge for rejects when the percentage is under 10% of the order.  We do not want you to pay for shipping of non-cleanable filters.   We are not set up as a disposal site for spent filters.   Our “TDR” and no-cost testing helps to prevent sending in failed filters for cleaning.

What do I do if there is a reject when cleaning? 
When you send your filters in for cleaning let us know your requirements.  Would you like for us to call you to discuss results?  Or, would you simply want us to replace any rejects?

 

NEW PRODUCT QUESTIONS

  • CARTRIDGE FILTERS

Can FilterPro make custom Cartridge filters?

Yes we can.

Do you only clean filters?

FilterPro manufactures new bag filters, and has factory direct pricing on cartridges, pleated dust bags, cages, and Goyen parts.

  • BAG FILTERS 

Can FilterPro make custom bag filters?

Yes we can.

What do I do if there is a reject when cleaning? 

When you send your filters in for cleaning let us know your requirements.  Would you like for us to call you to discuss results?  Or, would you simply want us to replace any rejects?

Where can I get a new filter?

FilterPro has a full line of filters.  Bags, cartridges, pleated elements, HVAC, Hepa, baghouse, mixing stations filtration, and even liquid.

 

FREIGHT & SHIPPING QUESTIONS

It costs too much for freight.  Is it worth cleaning?

Call us and we can help you determine if cleaning is right for you.  The overall cost of freight is 5-7 percent.

How do I ship the dirty filters?

Most filters come in common carrier. There are some that are dropped off at the facilities. Make sure that they are properly wrapped so the dirt cannot escape in transport.

What should I ship filters in?

We accept filters in boxes, bags, totes, on skids, and in Gaylord boxes.

How should I pack and box my shipment?

Some common types of shipment methods:

  • Used appliance boxes
  • Build a crate (mainly wood workers)
  • Shrink-wrapped on skids
  • Use boxes that new filters came in (sustainable)
  • Put in shipping containers (dropped at our site)
  • Cardboard boxes
  • Gaylord containers

Note: Please ensure the package is properly wrapped so the dirt or filter material will not escape or the carrier may refuse the shipment

How do you send filters back to me? (Freight)

We mostly use common carrier to return cleaned bags; Truck, Fed Ex small package, or based on your carrier arrangement.

How do you send filters back to me? (Packing)

New Filters

  • Small orders are boxed
  • Larger orders are usually bulk packed

Cleaned filters

  • Small orders are boxed
  • Larger orders are usually bulk packed. Because we believe in sustainability, we try to re-use boxes the filters came in.  We will clean out the box, and/or put in a plastic liner)
  • Pack in a (reconditioned) Gaylord box (we purchase from a local box recycler).

Who pays for incoming freight?

We do not include freight in the pricing in general.  FilterPro will be happy to help provide this service if needed.

 

OTHER QUESTIONS

What do you do with the waste?

Non-Hazardous materials are processed properly as a priority. Our system separates the liquid waste stream from the solids collected.  The solids are then disposed of according to regulations.

Will you clean dusts with hazardous materials?

No. This is for your protection and ours. We can collect some heavy metals depending on what they are and the particle.

Why do I need to send an MSDS?

We must have an MSDS for two reasons.  The first reason is that we want our staff to know and understand what we are working with to ensure their safety. The second is so we know if we can safely clean your filters, and make sure there is no reaction with our methods or solutions.